Frequently Asked Questions

And if you can't find what you're looking for here, let us know.


ABOUT THE MILK

What's different about this?  Can't I just buy almond milk from the grocery store?

Almond milk has grown in popularity over the past few years, and now fills several shelves at any given grocery store.  However, not only is that almond milk watered down (some brands contain as few as 2% almonds), but it also contains thickening additives that aren't good for you.  Our almond milk is nut milk in its purest form, containing nothing but water and nuts (and perhaps some natural sweetener, depending on what you order), which means you get the highest concentration of nutritional benefits and the freshest taste.

 

Pecan Milk?  What is that?

We are proudly producing Georgia pecan milk.  There aren't many other places you can find it, if any.  Pecans have more antioxidants than any other nut, are more friendly on the earth (they require less water than almonds), and make a creamy milk that's great with coffee, cereal, or to sip.  Try it out. 

 

Where else can I find Treehouse?

Check out our (growing) list of retail locations here.

 

How long will the milk last?  

The milk is best within 4-5 days. 

 

Are your milks pasteurized?  

Our milks are un-pasteurized.  Pasteurization involves heating food to a very high temperature to kill bacteria.  But the heating process also kills a lot of the nutrients found in nuts.  We take careful steps to ensure that our milks do not contain harmful bacteria and advise you to adhere to the "best by" date on the jar.

 

How fresh is your milk? 

As fresh as it gets. We make it in our kitchen and then deliver it to you on the same day.

 

Where should I store it? 

In the refrigerator. For milk left in your cooler, you are responsible for making sure the temperature stays at or below 41 degrees.

 

 

DELIVERY INFORMATION

How much does delivery cost?

Delivery is free in Atlanta for any order over $30. Otherwise, it's $5. A monthly subscription, with free delivery, is the best value.  

 

Do I need to be home when the milk is delivered? 

You do NOT need to be home when the milk is delivered. If you’ll be gone, just leave a cooler with ice outside of your front door. The milk should stay at or below 41 degrees.

 

Where do you deliver? 

We are currently delivering to ITP Atlanta and Decatur.  The "shipping address" on your order is the address to which we will deliver. 

 

Can I pick up the order that I've placed online? 

Yes!  You can pick up your milk for FREE (no delivery cost!) at Savi Provisions Buckhead or The Mercantile between 1-7pm on the Monday or Thursday that your order is fulfilled, or at Dulce Vegan between 1-5pm on the Thursday that your order is fulfilled.  Just select the "pick-up" option when you place your order online, and we'll send you a reminder email on the day of your pick-up.

 

When do you deliver?  What exactly are my delivery options? 

We deliver every Monday and Thursday.  Just order by the end of the day on Friday for Monday delivery, or by the end of the day on Tuesday for Thursday delivery.  If you order a weekly subscription, you have the option of receiving it on Monday or Thursday. 

 

I have a delivery subscription and am going out of town.  Can I pause my subscription for a week?

Sure can.  Just send us an email to let us know. 

 

I live outside the Perimeter.  How can I get Treehouse Milk?

Just look for us on UberEats!  We make the milk fresh to order and can be found on the app on Monday, Wednesday, Thursday, and Friday mornings.  

 

 

ORDER INFORMATION

What if I want to add an extra product to an order I've already placed?

We got you.  You can add anything to an existing order without paying the additional delivery fee.  Just order what you'd like and we'll refund you. 

A subscription sounds neat, but I travel a lot.  What should I do?

No worries!  Your subscription can be paused at any time.  Just shoot us an email and let us know.  We want this whole milk delivery thing to be as easy and convenient as possible -- and that means having fresh milk when you're there to drink it, and only when you're there to drink it!